Returns & Refunds
Returns & Refund Policy
At Bedsure, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
UK Consumer Rights
According to the UK Consumer Rights Act 2015, customers in the United Kingdom have the statutory right to cancel their order within 14 days after receiving the goods, for any reason and without justification.
In addition to your statutory rights, Bedsure offers a voluntary 30-day return policy for eligible items.
30-Day Return Policy
You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition as received
- With original tags and packaging
- Accompanied by proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Email: info@bedsurehome.co.uk
Returns must be authorised before being sent back. Items returned without prior approval may not be accepted.
If your return request is approved, we will provide return instructions, including the appropriate return address or prepaid return label where applicable.
Return Shipping Costs
For defective, damaged, or incorrect items, Bedsure will cover the return shipping costs.
For non-quality-related returns, customers are responsible for return shipping costs unless otherwise agreed.
For certain low-value items, Bedsure may offer a refund without requiring the item to be returned.
UK Return Address
Authorised UK returns may be processed through our designated UK return warehouse.
Return Address:
[TO BE UPDATED]
The specific return instructions will be provided after the return request has been approved.
Non-Returnable Items
The following items are non-returnable:
- Final sale items
- Gift cards
- Personalised or custom-made products
- Wholesale orders
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and provide a suitable resolution.
Exchanges
The fastest way to exchange an item is to return the original item and place a new order separately once the return is approved.
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your payment provider or bank.
If more than 15 business days have passed since your refund was approved, please contact us at info@bedsurehome.co.uk.
Business Information
This website is operated by BEDSHE INTERNATIONAL B.V.
Company Registration Number (KVK): 74314580
UK VAT Number: GB330532443
Registered Office:
Van Haeffstraat 14
5921 HS Venlo
The Netherlands
Need to make a return?
If you're not satisfied with your Bedsure order in any way, our team will gladly help to make things right. Just contact us at info@bedsurehome.co.uk to apply for a refund. However, please see below for more information on our return policy.
How long do I have to return an item?
Do I need to pay for return shipping?
How do I start a return?
When will I get my refund?
Are there items I cannot return?
Cancellation
A Few Things to Note:
Shipping Policy
How long does delivery take?
What countries do you ship to?
Do I need to pay for shipping？
How will my delivery be shipped?
Can I change the delivery address of my package after it has been shipped out?
I ordered more than one item. Will they all be delivered at the same time?
What do I do when I received a different product than what I ordered?
